Setting up L2TP/IPSec access under Windows 7.

The following instructions will guide you through a manual connection of the VPNUK VPN service on Windows 7 machines. L2TP with IPsec is not always stable on Windows 7 systems so not the recommened connection type.

1. Open the Control Panel

First, click on the Start button and click 'Control Panel'. This opens up the 'Control Panel Home.'

2. Go to the 'Network and Internet' panel

Next, click on the 'Network and Internet' control panel.

3. Connect To A Network

Next, click on 'Connect to a network'.

4. Set up the VPN connection

Click on 'Set up a new connection or Network'.

5. Choose the Connection Type

On the next screen, click on 'Connect to a workplace' then click 'Next'.

6. Using an Existing Connection

If you are asked if you would like to use an existing connection choose 'No, create a new connection' and click 'Next'.

7. Enter the server information

Enter a VPNUK IP Address and 'Destination name. Ensure that the checkbox labeled 'Don't connect now; just set it up so I can connect later' is checked. Then click the 'Next' button. You can find the server information in your 'Welcome to VPNUK' email or in the 'Client CP' on the VPNUK website.

8. Enter your username and password

Enter your VPNUK login username and password. Optionally, check the 'Remember this password' checkbox, then, click the 'Create' button.

9. Connection Ready

Click the 'Close' button to return to the 'Network and Internet' screen.

10. Go to the connection

Click onto the active connection in the taskbar and a 'Currently connect to' dialog box will appear

11. Select the connection properties

In the 'Currently connected to' screen that has just appeared, you should see the VPNUK.INFO connection that we have set up. Click on the connection and then click onto 'Connect'.

12. Click Properties

The following dialer will appear, click properties once more

13. Select Options

In the property window, you should see the server you setup ealier, click onto the 'Options' tab.

14. Options - Disable Windows Domain.

Remove the tick from the 'Inlclude Windows logon domain' dialing options and click onto the 'Security' tab.

15. Choose The 'Type of VPN'

From the dropdown menu choose the '(L2TP/IPSec)' option.

16. Advanced Settings

Click onto the 'Advanced Settings' button.

17. Set the Pre shared Key

In the 'IPsec Settings' dialog, click the radio button labeled 'Use pre shared key for authentication'. Then type 69000903 into the text box labeled 'Key'. Then click the 'OK' button.

18. Click OK

Click onto the 'OK' button to save all the changes and finish the setup configuration.

19. Connecting to VPNUK Servers

Click onto the active conection from the taskbar and choose the VPN connection from the list availiable.

20. Click Connect

Click onto the VPN connection that you would like to connect to.

21. Connect

Click Connect!

Screencast Tutorial

Troubleshooting Guide

Your VPNUK account should work first time, everytime. If you ever experience any problems with your VPN connection the first thing we urge you to do is contact us on our Live Help service, we can offer instant assistance with all connection issues and get you back online. The following is a basic troubleshooter for the more common issues that can arise from our VPN service.

ISP DNS Hijack / DNS Leak Protection

Some ISPs will attempt to hijack your DNS settings which hinders the VPN connection from functioning correctly. If you find that your VPNUK connection does not route your traffic correctly you can try changing your Public DNS server to the VPNUK DNS server or to an alternative like Google DNS.
1. Right click onto your network connection icon in the sys tray and select 'Open Network and Sharing Centre'.
2. Go to Change Adapter Settings' from the left hand menu.
3. Right click onto your active Ethernet or Wireless Connection and select 'Properties'.
4. Double click onto 'TCP/IPv4' from the list of items.
5. Enter a DNS IP into the DNS server box. Google DNS is VPNUK Public DNS is:

Disabling UAC

1. Right click onto the 'Action Centre' flag in the sys tray.
2. Select 'Open Action Centre'.
3. Click onto 'Change User Account Control Settings' from the menu on the left.
4. Slide the notification slider to the bottom so its set to 'Never Notify'.
Note: On Windows Vista uncheck the 'Use User Account Control' checkbox.
5. Click 'OK'.
6. Return to the Action Centre overview and click onto the 'Change Action Centre Settings' option from the menu..
7. Uncheck the option to 'User Account Control' notification checkbox.
8. Click 'OK'.
9. Thats it! You have now disabled User Account Control.

Contacts & Social
Correspondence Address:
VPNUK Limited
Office B0245
265-269 Kingston Road
SW19 3NW
United Kingdom

Telephone Contacts
INUM: +883 510 001 193 452
UK: +44 203 608 6599
USA: +1 702 9240633
Spain: +34 902 848 027

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