Setting up L2TP/IPSec access under Windows 8.

The following instructions will guide you through a manual connection of the VPNUK VPN service on Windows 8 machines. L2TP with IPsec is not always stable on Windows 8 systems so not the recommened connection type.

1. Open Network and Sharing Centre

Right click onto your networking icon in the sys tray and select 'Open Network and Sharing Centre'

2. Set up the VPN connection

Click on 'Set up a new connection or Network'.

3. Choose the Connection Type

On the next screen, click on 'Connect to a workplace' then click 'Next'.

4. Using an Existing Connection (if it appears

If you are asked if you would like to use an existing connection choose 'No, create a new connection' or 'Use my Internet connection (VPN)'.

5. Enter the server information

Enter the VPNUK server IP Address and a Destination name then place a tick in the checkbox labeled 'Remember my credentials'. Then click the 'Create' button. You can find the server information in your 'Welcome to VPNUK' email or in the 'Client CP' on the VPNUK website.

6. Open Networking

Click onto the networking icon in the sys tray.

7. Connection Properties

Right click onto the VPNUK connection and select 'View connection properties'.

8. Select Options

In the properties window, you should see the server you setup ealier, click onto the 'Options' tab.

9. Options - Remember credentials.

Select the 'Remember my credentials' option, then click onto the 'Security' tab.

10. Choose The 'Type of VPN'

From the dropdown menu choose the '(L2TP/IPSec)' option. Then click onto the 'Advanced Settings' button.

11. Set the Pre shared Key

In the 'IPsec Settings' dialog, click the radio button labeled 'Use pre shared key for authentication'. Then type 69000903 into the text box labeled 'Key'. Then click the 'OK' button.

12. Click OK

Click onto the 'OK' button to save all the changes.

13. Thats It!! Connect to VPNUK

You have now configured the VPNUK L2TP connection on Windows 8. Click onto the active conection from the taskbar which will open the Networking menu.

14. Click Connect

Select the VPN connection that you would like to connect to and click 'Connect'.

15. Connect

Click OK!

Screencast Tutorial

Troubleshooting Guide

Your VPNUK account should work first time, everytime. If you ever experience any problems with your VPN connection the first thing we urge you to do is contact us on our Live Help service, we can offer instant assistance with all connection issues and get you back online. The following is a basic troubleshooter for the more common issues that can arise from our VPN service.

ISP DNS Hijack / DNS Leak Protection

Some ISPs will attempt to hijack your DNS settings which hinders the VPN connection from functioning correctly. If you find that your VPNUK connection does not route your traffic correctly you can try changing your Public DNS server to the VPNUK DNS server or to an alternative like Google DNS.
1. Right click onto your network connection icon in the sys tray and select 'Open Network and Sharing Centre'.
2. Go to 'View Network Adapters' from the left hand menu.
3. Right click onto your active Ethernet or Wireless Connection and select 'Properties'.
4. Double click onto 'TCP/IPv4' from the list of items.
5. Enter a DNS IP into the DNS server box. Google DNS is 8.8.8.8. VPNUK Public DNS is: 109.169.6.2

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