Setup Mac L2TP

Setting up your L2TP VPN connection on older MacOS & MacOS X

Setting up vpn access over L2TP under Mac OSX is quick and easy. The following instructions will take you step by step in setting up your account. If you are unsure of your MacOS version you can find it From the Apple menu in the upper-left corner of your screen, choose About This Mac.

1. Network Preferences

Open system preferences and click onto’Network’

2. Add New Connection

2. Click the ‘+’ button on the network connections pane.

3. Choose VPN

From the drop down menu select ‘VPN’ followed by ‘L2TP’ then click’Create’

4. Enter Details

Enter the VPNUK server into the ‘Server Address’ field and the account username in the ‘Account Name’ field then click the ‘Authentication Settings’ button. You can find the server information in your ‘Welcome to VPNUK’ email or in the ‘Client CP‘ on the VPNUK website.

5. Password and Shared Secret

Enter your ‘Password’ and the Shared Secret ‘69000903‘ then click ‘OK’.

6. Save Settings

Click ‘Apply’.

7, Advanced

Click the ‘Advanced’ button

8. Send all Traffic over the VPN

Tick ‘send all traffic over VPN connection’, press ‘OK’.

9. Apply

Click ‘Apply’.

Status

Leave the ‘Show VPN status in menu bar‘ box ticked and press ‘Connect’.

Troubleshooting Guide

Your VPNUK account should work first time, everytime. If you ever experience any problems with your VPN connection the first thing we urge you to do is contact us on our Live Help service, we can offer instant assistance with all connection issues and get you back online. The following is a basic troubleshooter for the more common issues that can arise from our VPN service.
This tutorial will guide you through the procedure involved in disabling IPv6 on Mac OS X.Prerequisites: Please ensure your VPNUK account is setup before proceeding.Go to Terminal: Finder > Applications > Utilities > Termnial.
To display the full list of available hardware enter the following command: sudo networksetup -listallhardwareports
You now need to disable IPv6 on your network connections and VPNUK account.
The command for disabling IPv6 on your Wi-Fi connection is usually: sudo networksetup -setv6off Wi-Fi
The command for disabling IPv6 on your Ethernet connection is usually: sudo networksetup -setv6off Ethernet
The command for disabling IPv6 on your VPNUK connection is usually: sudo networksetup -setv6off VPNUK
Run all of the necessary commands and then go to your networking overview: Launchpad > Network
Select your Ethernet connection and click onto the Advanced button.
Go to the TCP/IP tab and ensure IPv6 is set to: Off.
Repeat the procedure for your other connections (Wi-Fi and VPNUK).

ISP DNS Hijack / DNS Leak Protection

Some ISPs will attempt to hijack your DNS settings which hinders the VPN connection from functioning correctly. If you find that your VPNUK connection does not route your traffic correctly you can try changing your Public DNS server to the VPNUK DNS server or to an alternative like Google DNS.
1. Right click onto your network connection icon in the menu bar and select Open Network Preferences.
2. Click onto your active internet connection from the left hand menu and then click ‘Advanced’.
3. Go to the DNS tab.
4. Enter a DNS IP into the DNS server box. Google DNS is 8.8.8.8. VPNUK Public DNS is: 109.169.6.2
5. Click ‘OK’ and ‘Apply’ the change.

Send all traffic over the VPN (PPTP and L2TP connections only)

Mac OS X requires that you instruct it to Send traffic over the VPN connection. Follow this tutorial if you do not appear to be on the VPN when connected.

1. Right click onto your network connection icon in the menu bar and select Open Network Preferences.
2. Click onto your VPNUK connection from the left hand menu and then click ‘Advanced’.
3. Select the option to ‘Send All Traffic Over The VPN’.
4. Click ‘OK’ and ‘Apply’ the change.