Mac OSX Viscosity / OpenVPN Setup

Viscosity provides a complete OpenVPN solution for Mac OSX 10.5 and higher, it does not require any additional software. Viscosity has an import option which makes setting up the VPN connection on your Mac very easy. If you would like to try Viscosity it is free for the first 30 days. If you would like to keep it after that time it costs just $9.00 to purchase a license from its development team Spark Labs. If you would like to find out more about Viscosity you can do so at the Spark Labs website here.

Click here to download Viscosity, you can evaluate the software for free for 30 days.

Click here to purchase a license for Viscosity.

Download the VPNUK config files

Our system will automatically email your Config files to you so that you can save them to your system and add them into Viscosity. You can also choose to download the file(s). [ CONFIGURE NOW ]. You can configure as many different servers as you like.

2. Begin the installation process

In order to begin the installation you need to drag the Viscosity icon onto the 'Applications' icon.

3. Open Viscosity

Go to 'Applications' and double click the 'Viscosity' icon to begin the installation.

4. Confirm

Click onto the 'Open' button if you are prompted for confirmation.

5. Viscosity Icon

Click onto the Viscosity icon from the taskbar and choose 'Preferences'.

6. Import Connection Settings

Click onto the '+' icon and select 'Import Connection -> From File' in order to import the VPNUK openvpn settings.

7. Locate Config Files

Navigate to the 'Config' file you downloaded earlier in Part 1 and select the .ovpn config file.

8. Finalise Configuration

Double click onto the connection.

9. Account Settings (Optional)

From the 'General' tab you can edit the IP of the server you are connecting to into the 'Remote Server - Address' field. You can find the server information in your 'Welcome to VPNUK' email or in the 'Client CP' on the VPNUK website.

10. Networking

Click onto the 'Networking' tab and place a check in the routing option to 'Send all traffic over the VPN connection'.

11. Save Settings

Click onto the 'Save' button to save the settings.

12. Thats It!!

You have now successfully setup the VPNUK connection on Viscosity. Click onto the Viscosity icon in the taskbar and select 'Connect'.

13. Login Details

The first time you connect to VPNUK through Viscosity you will be asked to enter your login 'Username' and 'Password'. You can save these details in the keychain and not receive this prompt in the future.

14. Thats It!!

You will have now successfully logged into your VPNUK account using Viscosity. You can check this here or by going to any IP location website.

Screencast Tutorial

Troubleshooting Guide

Your VPNUK account should work first time, everytime. If you ever experience any problems with your VPN connection the first thing we urge you to do is contact us on our Live Help service, we can offer instant assistance with all connection issues and get you back online. The following is a basic troubleshooter for the more common issues that can arise from our VPN service.

ISP DNS Hijack / DNS Leak Protection

Some ISPs will attempt to hijack your DNS settings which hinders the VPN connection from functioning correctly. If you find that your VPNUK connection does not route your traffic correctly you can try changing your Public DNS server to the VPNUK DNS server or to an alternative like Google DNS.
1. Right click onto your network connection icon in the menu bar and select Open Network Preferences.
2. Click onto your active internet connection from the left hand menu and then click 'Advanced'.
3. Go to the DNS tab.
4. Enter a DNS IP into the DNS server box. Google DNS is 8.8.8.8. VPNUK Public DNS is: 109.169.6.2
5. Click 'OK' and 'Apply' the change.

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