VPN Won't Connect

If your VPNUK connection is failing, this guide walks through the most common causes and how to fix them quickly.

1. Check Your Credentials

The most common cause of connection failure is using the wrong username or password. Your VPN credentials are different from your Members Area login.

• Log in to the Members Area
• Go to VPNUK Account Details
• Copy the VPN Username and VPN Password exactly as shown
• Update your VPN client with these credentials and try again

2. Try a Different Server

3. Try a Different Port / Protocol

If your ISP or firewall is blocking the default VPN port, switching to a different port usually resolves the issue. In your VPN client settings, try these combinations:

4. Check Firewall & Antivirus

Windows Firewall or your antivirus may be blocking the VPN connection. Try temporarily disabling them to test. If disabling resolves the issue, add your VPN client as an exception in your security software.

See: Antivirus & Firewall Blocking Guide

5. On a Restricted Network?

If you're on a corporate, hotel, or public network, VPN connections are sometimes blocked. Try our Obfuscation option which disguises VPN traffic as regular HTTPS traffic.

See: Obfuscation & DPI Bypass Guide