TROUBLESHOOTING
DNS & IP Leak Detection and Fix
Even when connected to a VPN, your real IP address or DNS queries can sometimes "leak" to the outside world. This guide explains how to test for leaks and what to do if you find one.
Step 1: Test for Leaks
With VPNUK connected, visit one of these leak test tools:
If the results show your real ISP's IP or DNS servers, you have a leak.
Common Causes & Fixes
DNS Leak (your ISP's DNS servers showing)
- In your OpenVPN config, ensure
block-outside-dnsis set (Windows only) - On Windows: use our VPNUK Software which includes DNS leak protection built-in
- Set a custom DNS provider (e.g. Cloudflare 1.1.1.1) in your network settings while on VPN
- Disable "Smart Multi-Homed Name Resolution" in Windows Group Policy if present
IP Leak / WebRTC Leak
- WebRTC (used by browsers for video calls) can bypass the VPN and reveal your real IP
- Install a browser extension such as "WebRTC Leak Shield" or "uBlock Origin" to block WebRTC
- Alternatively, disable WebRTC in your browser settings (Firefox: set
media.peerconnection.enabledto false inabout:config) - Chrome users: install "WebRTC Network Limiter" from the Chrome Web Store
IPv6 Leak
- If your ISP supports IPv6 and the VPN only tunnels IPv4, your IPv6 address may show
- In your OpenVPN config, add
tun-ipv6or use our config generator to ensure IPv6 is handled correctly - Alternatively, disable IPv6 in your network adapter settings temporarily
Still seeing leaks?
Contact our support team with your leak test results and we'll help you fix the exact configuration.
Submit a Support Ticket