△ Legacy Protocol: PPTP is an older VPN protocol with known security limitations. We recommend using the VPNUK App or IKEv2 instead. PPTP is provided for compatibility with older systems.
Setting up PPTP access under Windows 10 / 11
The following instructions will guide you through a manual connection of the VPNUK VPN service on Windows 10 / 11 using PPTP.
Your VPN username and password are in the Members Area under VPNUK Account Details. Your server address is in your Welcome email or the Client CP.
Open Network and Sharing Centre
Right click onto your networking icon in the system tray and select 'Open Network and Sharing Centre'.
Set up the PPTP VPN connection
Click on 'Set up a new connection or Network'.
Choose the Connection Type
On the next screen, click on 'Connect to a workplace' then click 'Next'.
Create a new connection (if it appears)
If you are asked if you would like to use an existing connection choose 'No, create a new connection'.
Use my Internet Connection (VPN)
Select the option to 'Use my Internet connection (VPN)'.
Enter the server information
Enter a server name or IP into the Internet address field and a friendly name into the Destination name field. Clients on the Shared IP platform can enter any server from the Shared IP pool. Dedicated IP users should enter the server their unique IP corresponds to. Place a tick in 'Remember my credentials' then click 'Create'. Your server information is in your Welcome to VPNUK email or in the Client CP.
Open Networking
Right click onto the networking icon in the system tray and select 'Open Networking and Sharing Center'.
Change adapter settings
Click onto the 'Change Adapter Settings' menu option.
Connection Properties
Right click onto the VPNUK connection and select 'Properties'.
Remember Credentials
Select the 'Remember my credentials' option, then click onto the 'Security' tab.
Choose The 'Type of VPN'
From the dropdown menu choose the 'PPTP' option.
Disable IPv6
Uncheck the IPv6 option and then click onto the 'OK' button to save all the changes.
Connect to VPNUK
You have now configured the VPNUK connection on Windows 10 / 11. Click onto your networking icon in the system tray which will open the Network Settings overview, then click onto the VPNUK connection.
Click Connect
Select the VPNUK connection that you would like to connect to and click 'Connect'.
Connect
The first time you connect to the VPN you will be asked to enter your login username and password. Once the details are entered click OK to connect!
Troubleshooting
ISP DNS Hijack / DNS Leak Protection
Some ISPs will attempt to hijack your DNS settings. To fix this:
- Right click onto your network connection icon in the system tray and select 'Open Network and Sharing Centre'.
- Go to 'View Network Adapters' from the left hand menu.
- Right click onto your active Ethernet or Wireless Connection and select 'Properties'.
- Double click onto 'TCP/IPv4' from the list of items.
- Enter a DNS IP. Google DNS: 8.8.8.8. VPNUK Public DNS: 109.169.6.2
Still need help? Our support team is available 24/7. Contact us here and we will get you connected.